Customer satisfaction and sustainability initiatives in the fourth industrial revolution Advances in marketing, customer relationship management, and e-services (AMCRMES) book series./ [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.

Abstract

"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.