Customer satisfaction and sustainability initiatives in the fourth industrial revolution
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series./ [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.

Silvestri Cecilia; Aquilani Barbara; Piccarozzi Michela

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dc.contributor.author	Silvestri Cecilia
dc.contributor.author	Piccarozzi Michela
dc.contributor.author	Aquilani Barbara
dc.date.accessioned	2024-01-30T21:32:53Z
dc.date.available	2024-01-30T21:32:53Z
dc.date.issued	2020
dc.identifier.citation	Customer satisfaction and sustainability initiatives in the fourth industrial revolution Advances in marketing, customer relationship management, and e-services (AMCRMES) book series. - 1 online resource (xix, 389 pages). - URL: https://libweb.kpfu.ru/ebsco/pdf/2264426.pdf
dc.identifier.isbn	1799814211
dc.identifier.isbn	9781799814214
dc.identifier.isbn	9781799814221
dc.identifier.isbn	179981422X
dc.identifier.uri	https://dspace.kpfu.ru/xmlui/handle/net/182706
dc.description	"Premier reference source"--Cover.
dc.description	Includes bibliographical references and index.
dc.description.abstract	"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.
dc.language	English
dc.language.iso	en
dc.relation.ispartofseries	Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
dc.relation.ispartofseries	Advances in marketing, customer relationship management, and e-services (AMCRMES) book series.
dc.subject.other	Consumer satisfaction.
dc.subject.other	Consumption (Economics) -- Environmental aspects.
dc.subject.other	Sustainable development.
dc.subject.other	Consumer satisfaction.
dc.subject.other	Consumption (Economics) -- Environmental aspects.
dc.subject.other	Sustainable development.
dc.subject.other	Electronic books.
dc.title	Customer satisfaction and sustainability initiatives in the fourth industrial revolution Advances in marketing, customer relationship management, and e-services (AMCRMES) book series./ [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.
dc.type	Book
dc.description.pages	1 online resource (xix, 389 pages).
dc.collection	Электронно-библиотечные системы
dc.source.id	EN05CEBSCO05C991