Customer satisfaction and sustainability initiatives in the fourth industrial revolution
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series./ [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.
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Customer satisfaction and sustainability initiatives in the fourth industrial revolution
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series./ [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani.
Silvestri Cecilia; Piccarozzi Michela; Aquilani Barbara
"This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.