Application of the statistical analysis methods for improving the managing the dealer-service network efficiency

Abstract

© 2019 by SCITEPRESS - Science and Technology Publications, Lda. The article proposes a method to increase the efficiency of dealership service centres (DSC) based on the system analysis use. The method is based on clustering the DSC into groups according to formats, a differentiated approach to the assessment of their activities and the relative useful efficiency calculation. The analysing purpose effectiveness of the dealer-service network (DSN) is to obtain an objective efficiency assessment of each DSC, identify the causes of inefficient operations and develop a strategy for improvement. As a formalization tool, it is proposed to use the software product Konsi-DEA ANALYSIS, which allows to evaluate the parameters of the objects functioning, as well as calculate the coefficients of efficiency and superefficiency for each of them.