Methodology to measure the effectiveness of social services

dc.contributor.author	Vaslavskaya I.
dc.contributor.author	Koshkina I.
dc.contributor.author	Fattakhova A.
dc.contributor.author	Khakimova S.
dc.contributor.author	Fursov V.
dc.date.accessioned	2018-09-19T22:47:09Z
dc.date.available	2018-09-19T22:47:09Z
dc.date.issued	2016
dc.identifier.uri	https://dspace.kpfu.ru/xmlui/handle/net/145508
dc.description.abstract	© 2016, Econjournals. All rights reserved.This article considers such problems as evaluating the effectiveness of social services and public needs financing. Due to the fact that social services are provided and funded by state or local authorities, assessment of their effectiveness requires special tools. Existing legally defined methods have several drawbacks and do not provide an objective picture. Acomparative analysis of estimates according to official methodology and the author’s empirical research are present in this article. On this basis, the conclusion about need for a different approach of providing the state (municipal) services is formulated.
dc.subject	Customer satisfaction
dc.subject	Effectiveness
dc.subject	Public administration
dc.subject	Public services
dc.subject	Social needs
dc.subject	Systems approach
dc.title	Methodology to measure the effectiveness of social services
dc.type	Article
dc.relation.ispartofseries-issue	5
dc.relation.ispartofseries-volume	6
dc.collection	Публикации сотрудников КФУ
dc.relation.startpage	96
dc.source.id	SCOPUS-2016-6-5-SID84982873177

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Публикации сотрудников КФУ Scopus [24551]
Коллекция содержит публикации сотрудников Казанского федерального (до 2010 года Казанского государственного) университета, проиндексированные в БД Scopus, начиная с 1970г.