Kazan Federal University Digital Repository

Assessment of state services quality and availability in the socio-cultural sphere

Show simple item record

dc.contributor.author Terentyeva I.
dc.contributor.author Starodubtsev M.
dc.contributor.author Timonin A.
dc.contributor.author Pugacheva N.
dc.contributor.author Zykova N.
dc.contributor.author Lunev A.
dc.contributor.author Ezhov S.
dc.contributor.author Starikova L.
dc.date.accessioned 2018-09-19T22:23:41Z
dc.date.available 2018-09-19T22:23:41Z
dc.date.issued 2016
dc.identifier.uri https://dspace.kpfu.ru/xmlui/handle/net/145158
dc.description.abstract © 2016, Econjournals. All rights reserved.The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year.
dc.subject Evaluation of public administration
dc.subject Level of state services availability
dc.subject Level of state services quality
dc.subject Socio-cultural sphere
dc.subject Trust of consumers in service providers
dc.title Assessment of state services quality and availability in the socio-cultural sphere
dc.type Article
dc.relation.ispartofseries-issue 1
dc.relation.ispartofseries-volume 6
dc.collection Публикации сотрудников КФУ
dc.relation.startpage 122
dc.source.id SCOPUS-2016-6-1-SID84955278010


Files in this item

This item appears in the following Collection(s)

  • Публикации сотрудников КФУ Scopus [24551]
    Коллекция содержит публикации сотрудников Казанского федерального (до 2010 года Казанского государственного) университета, проиндексированные в БД Scopus, начиная с 1970г.

Show simple item record

Search DSpace


Advanced Search

Browse

My Account

Statistics